Deal with customer billing and payment issues, Manage a high volume of 'customer cases' to resolution, Driven to master the products they're supporting/offering, Manage customer information with a high level of attention to detail, Follow team’s training needs, Scheduling training program, organize training rooms, Train new team members on topic Google Adwords,Merchant Center and Google Analytics.

Managing Import process, Preparing import customs documentation, Taking rewuired actions to keep under control arriving date of purchase orders, Follow-up urgent purchase orders to keep production on safe, Keep in contact with suppliers to follow up purchase orders shipping date, and also make improvement on delivery time, Reporting import process, Prepare documentation for export goods, Follow-up export documentation, Follow-up of shipments till delivered to customers, Taking required actions to keep under control export shipments OTD, Keep under control of stocks between Free zone official stokcs and physically materials, and montly report them to manager, Collecting shipping prices for shipments and reporting them to deparment manager, Approve payments for delivery and customs, Set up good relationship with customs broker, suppliers, internal customers and forwarder agency and keep this relationship on alive.

Follow-up of export customs operation process, Follow-up of origin declaration forms (Atr,Cmr, ext.) Follow-up of freight charges, Creating free zone forms by using SBBUP, Creating invoices for export goods by using SAP, Ensure cooperation between customs broker and forwarder agency, Follow-up of inward processing regime between Delphi and supplier which they generally located out of free zone,

Economy, Logistics